TalentManagement

We faced various challenges over the course of 2017. One of them was to respond in a more comprehensive way to the vision that inspires us at Tanner: “To be the best financial services company in Latin America”. However, to accomplish such vision, it is necessary to continuously assess our management since the lessons learned from our organizational development can be used as the foundation for further growth. That is exactly what we did during 2017 by repositioning ourselves to deliver on our mission: “To be a fundamental pillar for our teams, supporting them through projects and initiatives that strengthen the performance and all-round development of our people, in a supportive working environment and with a strong working culture, which enables us to have teams that are well prepared and motivated to respond with excellence to the various challenges of the business.”

The Human Resources Division was created with a clear mission, not only to attract the best talent but to bring out the best out of every one of our employees by providing them with optimal conditions for their growth and general wellbeing. This objective is absolutely aligned with Tanner’s need to continually improve its agility, access and leadership in an ever-evolving market environment. This focus on developing its people has been instrumental to Tanner’s positioning as one of the leading non-banking financial institutions in Chile, with over 20 years of experience in the market and its No. 1 position in Factoring for small and medium-sized enterprises.

WHAT DO WE CONTRIBUTE IN HUMAN RESOURCES?

In this challenging environment, Human Resources was restructured to have a more integral approach. This new approach aims to enable the division to be an active strategic partner, to create collaborative partnerships with the various divisions of the business, to be closer to the important players that shape Tanner as an organization and to participate in the constant fight to position ourselves as the leading non-bank financial institution.

For this reason, in 2017, we came closer to our branches and shared more with our people, getting to understand their context and their needs. We also established deeper relations with our trade union leaders -who are a fundamental pillar in our relationship with our employees- maintaining fluid relations as it is important to us to continue to be aligned and support each other.

Our relationship is based on transparency, timely communication and fostering an environment in which any topic of interest can be raised by employees. We meet on a monthly basis with union leaders and present them with our financial results, always with the objective of fostering relationships that contribute to the development and wellbeing of employees, who ultimately are our most important asset.

WE PROVIDE EXCELLENT ADVICE THROUGH THE CONSULTING MODEL

Since 2014, Human Resources has implemented the Consulting Model, which aims to be an integral partner of the business and involves delivering active and assertive advice to the business. The objective is to leverage our knowledge to work cross-functionally across all areas of human resources, so that we can proactively address all the related needs of the organization.

This year, Human Resources refreshed and reinforced this service model, focusing on strengthening the advisory and strategic relationship that businesses need in order to achieve their objectives and goals.

This model has been successful as it has brought our Human Resources team closer to the business and its people. This closeness and better understanding of the business creates the opportunity to define and build concrete action plans to promote talent and skill development. This model is better aligned with Tanner’s culture and strategic objectives that will guide our Company to be the leading non-bank financial services company in Latin America.


TALENT DEVELOPMENT

In Tanner, we have built a culture based on values which are not just mere ideas. Our values have been translated into cross-functional programs and action plans that combine our core values: Teamwork, Transparency, Meritocracy, Passion and Excellence.

In this regard, Teamwork is a fundamental value of Human Resources as of all our activities require a high level of interaction and collaboration between different areas of the business. This is even more important in the context of an entity that perceives itself as booming, active, flexible, young and innovative organization, meeting the challenge that comes with having a young workforce with 51% of employees under the age of 40.

We breathe and live Transparency in all of our activities as it is an essential element in the interactions that take place in our normal course of business. This value is particularly evident in the programs we have developed for Recruitment & Selection, Internal Mobility, Performance Evaluation, Induction, Leadership & Training, Pay & Benefits and Occupational Health & Safety, among others.

Similarly, Meritocracy is at the core of every managerial decision at Tanner, which has contributed to fostering an environment for job promotions based on merit at our Company. Today we can be proud of processes such as Performance Evaluation, which has been effective in gathering the attention and commitment of both assessed individuals and evaluators. Such evaluations are the primary tools used for internal hires and job promotions throughout the organization.

We also follow best practices as it relates to Occupational Health & Safety. In 2017, we were recognized as a Low Psychosocial Risk company, after rolling out the Psychosocial Factors Survey in the Metropolitan Region. This experiment has encouraged us to extend this practice to all of our branches nationwide.

The other two values that distinguish us, which are just as important, are Passion and Excellence, which are expressed naturally through everything that we do. An example of this are the plans for Change Management, related with the implementation of a CRM (Customer Relationship Management) system in the Enterprises Division and an integrated platform in the Auto-Financing Division. Another example is Performance Management, which today includes specific Skills Evaluation by employment level, in order to continue to move towards a culture of high performance and excellence.

We encourage ongoing training through Annual Programs, Face-to-face Training, Awareness Presentations, Technical Training, Regulatory Training, Workshops on various topics, a Corporate Induction e-learning Program, and practical exercises for Factoring and Auto-Financing executives aimed at increasing efficiency, speed of adaptation and cultural integration. There is also an initiative called “Programa Crece”, which provides us with human capital that is prepared and motivated to respond with excellence to the challenges of the business, and the Trainee Program, successfully implemented for the Factoring and Auto-Financing areas, which has showed very positive results.

Lastly, none of this would be possible if we did not have an excellent Pay & Benefits system, which is undoubtedly valued by all of our employees. Our employees are compensated according to market standards and the infrastructure and quality of life ensured by Tanner is adequate to their requirements.

In order to promote a healthy work-life balance, we have designed the “Programa VIVE”, initiative which seeks to encourage positive lifestyles among our employees, through activities, presentations and benefits across three important areas: Health, Recreation and Finance. Tanner also has its own digital platform, launched in December 2017, that addresses our employees’ topics of interest.

For all these reasons, Human Resources is a strategic partner for Tanner, which will continue to look for growth opportunities for its employees, new forms of collaboration, and continuous improvement with the objective of supporting them as we continue to work collectively to accomplish our dream: be the best financial services company in Latin America.